At Fiona Journeys, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the terms below.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be processed within 7–10 business days.
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Refunds will be issued using the original method of payment or provided as store credit if applicable.
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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To request an exchange, please email [email protected] within 7 days of delivery.
Non-Returnable Items
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Certain items such as personal care products, intimate goods, or final sale items cannot be returned.
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Customized or special-order products may also be excluded from returns unless defective or damaged.
Late or Missing Refunds
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If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
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If the issue persists, contact us at [email protected]